Welcome to First Emergence Ltd. We are a training company offering courses for the Workplace and Healthcare sector.
Please ensure you have read our Terms of Service before booking
Two new courses for May 2016:
After working extensively with a number of our regular customers, we are pleased to announce two new courses covering customer relations.
Customer Focussed Communications explores how and why we communicate and how to communicate effectively to the range of different people you may be dealing with on a daily basis.
Customer Care and Conflict Management discusses how positive customer care can reduce conflict and explores conflict escalation and route to help de-escalate a situation.