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Reception Certificates

Written by Martin Parish. Posted in FAQ

A Reception Certificate is a certificate that is put up at a customers premises, often in the reception area, to say that staff at that premises have received training.  I’ve been asked recently to provide a Reception Certificate along with the usual delegate certificates.

Within the training industry, Reception Certificates are usually considered poor practice for a number of reasons.  Firstly, they do not say who attended the training, which makes it unspecific as that person may have left or may not be available when required.  Secondly, they are usually provided by training organisations who use them as an advert to people using that reception area.

Recently we completed a CPR and Defib course and have been asked for a Reception Certificate to confirm staff have received BLS training.  Here we have a third issue in that BLS is an ambiguous term which means four different things in my industry.  It was suggested that this was a CQC (Care Quality Commission) requirement.

The CQC have confirmed that they do not require a Reception Certificate (enquiry reference number ENQ1-2283668420).

“CQC require service providers to display their ratings both online and at their place of business. Training certificates and documents should be readily available for checking when requested, however, CQC have no specific requirement regarding the need to display certificates.”