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Reception Certificates

Written by Martin Parish. Posted in FAQ

A Reception Certificate is a certificate that is put up at a customers premises, often in the reception area, to say that staff at that premises have received training.  I’ve been asked recently to provide a Reception Certificate along with the usual delegate certificates.

Within the training industry, Reception Certificates are usually considered poor practice for a number of reasons.  Firstly, they do not say who attended the training, which makes it unspecific as that person may have left or may not be available when required.  Secondly, they are usually provided by training organisations who use them as an advert to people using that reception area.

Recently we completed a CPR and Defib course and have been asked for a Reception Certificate to confirm staff have received BLS training.  Here we have a third issue in that BLS is an ambiguous term which means four different things in my industry.  It was suggested that this was a CQC (Care Quality Commission) requirement.

The CQC have confirmed that they do not require a Reception Certificate (enquiry reference number ENQ1-2283668420).

“CQC require service providers to display their ratings both online and at their place of business. Training certificates and documents should be readily available for checking when requested, however, CQC have no specific requirement regarding the need to display certificates.”

Can we shorten courses?

Written by Martin Parish. Posted in FAQ

We are occasionally asked to shorten courses, but we would have no credibility as a training company if we joined the race to the bottom.

Some of our courses hold certified/verified CPD status, so we cannot change from the registered course duration.  We offer regulated courses where Ofqual/HSE set the course duration, these cannot be altered.  When we write courses such as Manual Handling (Objects), the course duration is set by how long it is going to take to properly cover the material.  Other providers may be able to cover the material quicker, but we would ask whether learning taking place or are people being lectured at, rather than educated.

We would also not be delivering the course we have advertised, so would not be able to issue a certificate.

Why choose face-to-face training?

Written by Martin Parish. Posted in FAQ

Time is a rare commodity and when it comes to learning and development e-learning may seem to be the easy and cheap solution – but the reality is often the result is a false economy in terms of both time and money.

With e-learning, the participant is often isolated and reading through a stream of information. Although the content is usually well presented it does not allow for questioning on the part of the participant or for the sharing of experiences. In subjects such as Safeguarding for example, group interaction plays a key part in the learning process. The second key issue with e-learning is that the information is often only taken on board and retained by the memory for as long as it is needed to pass the ‘test’. Educational research has shown that the information is usually only retained for a few minutes or a few hours and that once the test or quiz has been completed the information literally “drops out of the memory” (Dr Sousa 2014).

For training in subjects such as Safeguarding, Chaperone Training, Equality and Diversity and all of the First Aid and Health and Safety courses required by those working in a health or social care setting, it is vital that information is not just taken in at a surface level in order to ‘tick a box’, but that deeper learning takes place so that information is retained for much longer.

The best way to achieve this is to be part of a learner-centered group. This will allow facilitator to draw upon the diversity and experience of the room, tailor training to meet the group needs and encourage debate and exploration of theories, concepts and practical applications of guidelines. Face-to-face training provides all of these elements as well as truly authentic evidence of learner participation which can be used to evidence how standards are being met and to create individual learning plans.

First Emergence Ltd offers learner-centred, interactive training sessions which engage, motivate and stimulate groups into really thinking about the content and purpose of their training in a positive and safe environment.

Is the Appointed Person a First Aider?

Written by Martin Parish. Posted in FAQ

I get asked this question a lot as a number of providers are advertising an ‘Appointed Person First Aid Course’.  The HSE are very clear, that the Appointed Person is not a First Aider.

“The roles of this appointed person include looking after the first-aid equipment and facilities and calling the emergency services when required.” HSE Website