Healthcare CPR (BLS)

Healthcare Professional CPR

Defibrillator Training

Defibrillator Training

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Safeguarding Courses now Verifiable CPD

Written by Martin Parish. Posted in Uncategorised

First Emergence Ltd are pleased to confirm that the CPD Verification Service has certified our Safeguarding courses as Verifiable CPD.
They have confirmed that all three levels of Safeguarding we provide, offer outstanding learning and are happy for us to use their CPD Certified logo on all materials associated with it.

Tracy Wise, Training Consultant at First Emergence Ltd:
“The Safeguarding suite of courses has been specifically designed to meet the needs of the Healthcare Sector.  Not only does it cover the requirements from key legislation, the material is delivered in high impact face to face training using easy to understand examples.”


E-Portfolio AED / Defibrillator terminology

Written by Martin Parish. Posted in Uncategorised

Within the healthcare sector, the terms AED and Defibrillator (or defib for short) are used interchangeably.  The E-Portfolio system that General Practitioners use states that it requires a certificate confirming AED training.  Our certificate use the term Defibrillator.  Matt Butcher from the London Deanary,  RCGP, has confirmed that they are happy to accept our certificates using the term Defibrillator.

Two new courses for May 2016

Written by Martin Parish. Posted in Uncategorised

After working extensively with a number of our regular customers, we are pleased to announce two new courses covering customer relations.

Customer Focussed Communications explores how and why we communicate and how to communicate effectively to the range of different people you may be dealing with on a daily basis.

Customer Care and Conflict Management discusses how positive customer care can reduce conflict and explores conflict escalation and route to help de-escalate a situation.

All specific details for these two courses can be found by following the links above.

Splitting PDF Certificates

Written by Martin Parish. Posted in Uncategorised

Certificates are emailed in PDF format. They come as one file, no matter how many certificates are in the batch. You may want them individually to forward or upload. This can easily be done at

Save the PDF document to your computer:

  1. Drag it to the box
  2. Click ‘Extract all pages into seperate files’
  3. Press ‘Split’

The split documents will then be downloaded to your computer.



Certificate of Attendance

Written by Martin Parish. Posted in Uncategorised

We have been asked recently whether we can award a delegate a Certificate of Attendance.  The learner did not meet the requirements of the course so failed to be awarded our usual Certificate of Competence.  The answer is No, but I wanted to explain why:

What would a Certificate of Attendance mean?  It would mean that a learner sat in the room, paid no attention, contributed nothing and demonstrated no learning.  Why would we certificate this?

Any organisation being presented with a Certificate of Attendance is going to come to the same conclusion.  A Certificate of Attendance is meaningless.

Group Sizes

Written by Martin Parish. Posted in Uncategorised

When delivering Safeguarding or Chaperone courses, we have noticed an increase in the group size to make the most of the training opportunity and take advantage of our sliding pricing scale.  In some instances recently, the group size has been too big for the space available, for example, the rooms acoustics make larger groups unmanageable due to the noise, or the room simply isn’t big enough.

After consulting with the CPD Certification Service and considering best practice, we have decided to set a maximum of 20 people on any course, except for the First Aid at Work suite of courses which already have a maximum of 12 people.

These changes will help ensure a healthy trainer to learner ratio.
Some of our courses are now registered with the CPD Certification Service so are verifiable CPD. Part of this process is to register with them the content, duration and maximum group size of the course. Therefore we must stick to course durations and maximum group sizes to ensure the course retains its CPD recognition.

Training courses in Reception Areas

Written by Martin Parish. Posted in Uncategorised

Our CPR, Defib & Anaphylaxia course is very popular within NHS local practices. We are regularly asked to deliver these courses within the practice which often means using the patient waiting area. This is no problem as long as there is clear space on the floor for the manikins. Recently, there have been a couple of occasions where we have been asked to deliver these courses whilst the practice is still open. This raises a number of issues.
Firstly, from an educational perspective, effective learning cannot take place while there are the distractions of patients reporting to reception or passing through the training area.
Secondly, from a safety perspective, the training equipment needs to be in place within the learning environment and can represent a trip or safety hazard for people not under the control of the trainer.
Lastly, from a patient perspective, the patient deserves privacy when in discussion with staff at reception and holding training within earshot of reception area is a breach of CQC outcome 1, Respecting and involving people who use services, which comes from Regulation 17, Health & Social Care Act 2008 (Regulated Activities) Regulations 2010.

Any training company who offers or allows a training session within a reception area while the practice is open is not understanding their roles and responsibilities as an educator within the healthcare setting and should be avoided. Any practice who asks for a training session in reception while the practice is open leaves themselves wide open for criticism on many different fronts and needs to seriously reconsider their priorities.

2015 Resuscitation Council Guidelines (Proposal)

Written by Martin Parish. Posted in Uncategorised

The Resuscitation Council have published their draft 2015 guidelines which are currently up for public / stakeholder consultations. As for as we can ascertain, the only change to CPR is a move to a compression depth of 4.5-5.5cm, replacing the existing 5-6cm. No real change then.

We expect the consultation period to be concluded and the formal publication of the 2015 guidelines in the Autumn.

HSE Regulation Changes

Written by Martin Parish. Posted in Uncategorised

These changes remove the obligation for the HSE to approve First Aid training providers. What this means is that there is now greater emphasis on the employer choosing the right training provider to meet their needs.

First Aid qualifications are now governed by Ofqual (The Office of Qualifications and Examinations) who are the same body as oversee GCSE’s and A Levels. Some training providers will now print their own certificates others will use an Awarding Organisation who will have a relationship with Ofqual.

The choice is now between training providers who either print their own certificates or who use an Ofqual governed Awarding Organisation.

If you consider an Ofqual governed Awarding Organisation, you can be assured that there are regulations in place to ensure standards. Where training providers print their own certificates, there is no outside regulation or oversight. It has come to light that several insurance companies and professional bodies are only recognising First Aid certificates that have been awarded by an Awarding Organisation.