Sometime during Thursday 27 Oct 2016, our website hosting provider was hacked and some malicious files were added to our space. This should not have adversely effected anyone using the website but eventually people saw the the server denied them access. This did mean that during Friday and Saturday, we had no website. It is now back and running as normal.
Anyone concerned about data privacy can rest assured. Our customer data is not held on the website server. Our on-line booking system is provided by a third party who holds their data on a completely separate server.
There is a proposed competency framework by the intercollegiate group who decide and implement the Safeguarding frameworks. At present this framework is still up for consultation and has not yet been approved. This said, it does appear that a number of regions are using the framework for training.
First Emergence Ltd are pleased to confirm that our materials meet the requirements for Adult Level 3 Safeguarding so are now advertising our Level 3 Safeguarding course as Children and Adults.
Details are on the Safeguarding page of the website.
First Emergence Ltd are pleased to confirm that the CPD Verification Service has certified our Safeguarding courses as Verifiable CPD.
They have confirmed that all three levels of Safeguarding we provide, offer outstanding learning and are happy for us to use their CPD Certified logo on all materials associated with it.
Tracy Wise, Training Consultant at First Emergence Ltd:
“The Safeguarding suite of courses has been specifically designed to meet the needs of the Healthcare Sector. Not only does it cover the requirements from key legislation, the material is delivered in high impact face to face training using easy to understand examples.”
Within the healthcare sector, the terms AED and Defibrillator (or defib for short) are used interchangeably. The E-Portfolio system that General Practitioners use states that it requires a certificate confirming AED training. Our certificate use the term Defibrillator. Matt Butcher from the London Deanary, RCGP, has confirmed that they are happy to accept our certificates using the term Defibrillator.
After working extensively with a number of our regular customers, we are pleased to announce two new courses covering customer relations.
Customer Focussed Communications explores how and why we communicate and how to communicate effectively to the range of different people you may be dealing with on a daily basis.
Customer Care and Conflict Management discusses how positive customer care can reduce conflict and explores conflict escalation and route to help de-escalate a situation.
All specific details for these two courses can be found by following the links above.
One of the outcomes from the 2015 Resus Council update, was to increase awareness of the use of a defibrillator. At present our most popular course with the NHS is CPR, Defib and Anaphylaxia which is advertised and sold as CPR training, with optional extras of Defib & Anaphylaxia. In light of the Resus Council update and feedback from our customers, we have decided to make the course opt out, rather than opt in.
From the 1st April 2016, the CPR, Defib & Anaphylaxia course will be sold as is and should you wish that you do not want all three modules, that can still be accommodated via the on-line booking system. In order to simplify the pricing, the course will be a flat charge rather than having a price for each module.
The current price for this course is detailed on the Heathcare Professional CPR (BLS) page.
Also after feedback from customers, we have simplified our pricing system. All prices are now a flat charge for a group of up to 20 people, unless it is one of the First Aid at Work courses which is up to 12. This change also comes in to effect on the 1st April 2016.
Certificates are emailed in PDF format. They come as one file, no matter how many certificates are in the batch. You may want them individually to forward or upload. This can easily be done at http://www.splitpdf.com/.
Save the PDF document to your computer:
- Drag it to the box
- Click ‘Extract all pages into seperate files’
- Press ‘Split’
The split documents will then be downloaded to your computer.
A Reception Certificate is a certificate that is put up at a customers premises, often in the reception area, to say that staff at that premises have received training. I’ve been asked recently to provide a Reception Certificate along with the usual delegate certificates.
Within the training industry, Reception Certificates are usually considered poor practice for a number of reasons. Firstly, they do not say who attended the training, which makes it unspecific as that person may have left or may not be available when required. Secondly, they are usually provided by training organisations who use them as an advert to people using that reception area.
Recently we completed a CPR and Defib course and have been asked for a Reception Certificate to confirm staff have received BLS training. Here we have a third issue in that BLS is an ambiguous term which means four different things in my industry. It was suggested that this was a CQC (Care Quality Commission) requirement.
The CQC have confirmed that they do not require a Reception Certificate (enquiry reference number ENQ1-2283668420).
“CQC require service providers to display their ratings both online and at their place of business. Training certificates and documents should be readily available for checking when requested, however, CQC have no specific requirement regarding the need to display certificates.”
We have been asked recently whether we can award a delegate a Certificate of Attendance. The learner did not meet the requirements of the course so failed to be awarded our usual Certificate of Competence. The answer is No, but I wanted to explain why:
What would a Certificate of Attendance mean? It would mean that a learner sat in the room, paid no attention, contributed nothing and demonstrated no learning. Why would we certificate this?
Any organisation being presented with a Certificate of Attendance is going to come to the same conclusion. A Certificate of Attendance is meaningless.